What is Pendo Agent Analytics?

Agent Analytics measures how users engage with conversational AI agents. It shows what they ask, what happens next, and how those interactions impact business outcomes.

How do I install or enable Agent Analytics?

Getting started is simple. You can capture user prompts with no code by tagging the input box in your UI using Pendo’s Visual Design Studio. If you want to capture user inputs and AI outputs, developers just add a few lines of code.

What can I do with Agent Analytics?

Understand user intent, connect prompts to downstream outcomes, monitor compliance, benchmark workflows, and prove ROI of your AI agents.

What’s the value of Agent Analytics versus native agent dashboards?

Most agent tools stop at usage counts. Pendo links prompts to sentiment, task completion, adoption, and business impact, which is true proof of value.

Is user data secure with Pendo Agent Analytics?

Yes! Agent Analytics includes governance controls to protect sensitive inputs, enforce policies, and meet compliance standards at scale.

Can Agent Analytics connect agent usage to ROI and business outcomes?

Yes. Agent Analytics links user prompts and AI outputs to downstream metrics like task completion, cost savings, revenue impact, and customer retention. This makes it possible to prove the business value of your AI agents, not just measure usage counts.

Pendo Agent Analytics

Don’t deploy AI agents without knowing if they deliver value or create risk

AI agents are redefining software experiences. Agent analytics shows what users ask, how conversations unfold, and whether interactions drive user success or create risk.

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PRODUKT KENNENLERNEN

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PRODUKT KENNENLERNEN

From AI experiments to impact that scales

Understand user intent by seeing what users actually ask agents, grouping by use case and segment

Connect interactions to outcomes by linking AI prompts to user sentiment and outcomes like retention, conversion, or churn

Prove and improve value by uncovering prompts that drive value, eliminate frustrations, and accelerate AI adoption

Understand AI agent intent

See what users ask agents, grouped by use case, segment or role.

Map prompts to outcomes

Link AI prompts to user sentiment and outcomes like retention, conversion, or churn.

Identify and mitigate risks

Spot where agents fail, remove user frustrations, and scale use cases that work.

Pendo Agent Analytics

Beschleunigung der KI-Akzeptanz

Organizations need visibility into how agents are being used and where they can be improved. Pendo Agent Analytics, the first solution of its kind, gives leaders the clarity they’ve been waiting for. Are users actually engaging with my agents? Which prompts drive the most usage? Is this investment paying off? Agent Analytics answers all these questions, and more.

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See which prompts lead to success—like task completion or ticket deflection—and fix those that don’t.

Surface winning prompts, fix broken flows, and guide users toward successful agent adoption.

Want to take Agent Analytics on a test drive?

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Don’t know what to measure? Start here.

You've implemented AI agents. Now, use these metrics to prove they're speeding up workflows, improving productivity, and helping your business grow.

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Why we built it

Meet Kruti: Product lead for Agent Analytics

Get a peek into Pendo Agent Analytics and see what’s possible with the people behind the product.

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Only the highest standards when it comes to protecting your data

Pendo adheres to key industry best practices and regulatory schemes to protect the security and privacy of our customers’ data: SOC2, GDPR, HIPAA, and Privacy Shield. Pendo helps enterprise organizations safeguard their customer and employee data.

Visit the Trust Center

Resources for managing AI transformation

RESOURCES

Getting Started Guide

Learn the basics of our platform and how to get started quickly.

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Professional Certification

Get certified and demonstrate your expertise.

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Professional Certification

Get certified and demonstrate your expertise.

Want to see Pendo agent analytics for yourself?

Schedule a custom agent analytics demo and have an expert show you how Pendo works.

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Nicht bereit, mit dem Vertrieb zu sprechen? Entdecken Sie das Produktanalysetool mit einer selbstgeführten Tour auf eigene Faust.

Explore Agent Analytics

Häufig gestellte Fragen (FAQ)

Don’t deploy AI agents without knowing if they deliver value or create risk

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.css-bj6rhj.builder-block{text-align:left;}@media only screen and (max-width:640px){.css-bj6rhj.builder-block{text-align:center;}}Want to take Agent Analytics on a test drive?

Don’t know what to measure? Start here.

Meet Kruti: Product lead for Agent Analytics

Only the highest standards when it comes to protecting your data

Resources for managing AI transformation

Getting Started Guide

Professional Certification

Professional Certification

Beschleunigung der KI-Akzeptanz

Want to take Agent Analytics on a test drive?

Meet Kruti: Product lead for Agent Analytics