Pendo Presents

Hard Calls

Real leaders | Real decisions | Real outcomes
About the PODCAST

Every product leader has to make them: the high-stakes decisions that define outcomes, shape careers, and don't come with easy answers.


The Hard Calls podcast, hosted by Trisha Price, features candid conversations with product and tech leaders about the pivotal decisions that drive great products and the pressure that comes with it.


Join Trisha each episode to hear personal stories about making the wrong decisions and the lessons learned to get to the right ones.


Here’s the 9-9-9 on what to do when a customer asks for a feature that isn’t on your roadmap.

Episode 05

41 minutes

What do you do when a customer asks for a feature that isn’t on your roadmap? In this episode of Hard Calls, Trisha Price and Mark Mitchell, Chief Product Officer at Morgan Stanley at Work, share personal, candid stories of the hardest calls Mark has made - starting with knowing when to walk away from a big prospect that just isn’t the right fit.

Listen to the full episode here

Episode 1 live on July 29

Episodes

Vision is easy. Scaling is hard: Learning to make the hard calls.
Episode 1 - Pierre Naudé

Vision is easy. Scaling is hard: Learning to make the hard calls.

Learnings from getting the hard calls wrong.
Episode 2 - Marty Cagan

Learnings from getting the hard calls wrong.

Product ops is as much about transforming people as it is about improving processes
Episode 3 - Jessica Soroky

Product ops is as much about transforming people as it is about improving processes

Daring to think differently about AI will lead to real outcomes.
Episode 4 - Ben Currin

Daring to think differently about AI will lead to real outcomes.

Here’s the 9-9-9 on what to do when a customer asks for a feature that isn’t on your roadmap.
Episode 5 - Mark Mitchell

Here’s the 9-9-9 on what to do when a customer asks for a feature that isn’t on your roadmap.

Introducing your host
Trisha Price

Trisha is an energetic technology leader in product management and SaaS who has led sales, R&D, and product teams at Pendo, nCino, Primatics Financial, and Fannie Mae. She is currently the Field CPO at Pendo and serves on the board of directors for Docebo and Lendio. Trisha lives in Wrightsville Beach, NC, where she enjoys spending time on the water, playing pickleball with her husband and friends, and watching her boys enjoy their favorite activities.


Connect with Trisha