How CS teams can use product insights to delight their users
All customer success (CS) teams want to help their customers find their way to value while ensuring they have the best experience possible. One way they do this is through a data-informed approach, working in close partnership with the product team to access and act on the right types of product insights.
In this webinar, Pendo’s Beth Greenberg, customer success leader, and Hannah Chaplin, product marketing principal, will share best practices on how to create a strong partnership between CS and product teams by rallying around the right types of product data.
- How CS teams can use product insights to create a great customer experience
- What types of product data are most useful to CS teams, and how to get access to the insights they need
- Practical examples demonstrating how CS teams can effectively use customer feedback, NPS, and product usage data to better support their customers