3 strategies for onboarding and support deflection at scale
Organizations often take the importance of their user onboarding and support processes for granted. But these responsibilities shouldn’t only matter to your support team. They impact every part of the organization—from product when it comes to user adoption and engagement, to sales and their ability to demonstrate effective customer service to close a deal.
In this webinar, Pendo and Alarm.com explore the three strategies the smartest enterprise organizations are leveraging to provide their users with effective onboarding and support services at scale. You’ll learn:
How to identify where and how your users are struggling
How to provide guidance when your users need it most
Why “at scale” doesn’t mean impersonal when it comes to support