Q: Our Salesforce teams are overwhelmed with support requests. Can Pendo reduce this burden?

Yes . Pendo empowers Salesforce admins and support teams with self-service tools that reduce repetitive tickets. Instead of answering the same “how do I…?” questions over and over, teams can deploy no-code in-app walkthroughs and contextual tooltips. This lowers support volume, frees up resources, and enables admins to focus on strategic projects—not just firefighting.

Q: Can Pendo help us ensure compliance and process adherence in Salesforce workflows?

Absolutely. With Pendo’s in-app guidance and analytics, you can enforce critical business workflows by guiding users step-by-step and monitoring whether processes are followed. If users deviate from a compliance-sensitive flow—or if a step is consistently skipped—Pendo surfaces that insight quickly, allowing for real-time corrections and governance. That’s a huge win for mitigating operational and compliance risk.

Question 1

How does Pendo help us get a better return on our Salesforce investment?

Accepted Answer

Pendo provides real-time, actionable data on how employees are using Salesforce—what features they engage with, where they struggle, and where processes break down. This visibility empowers leaders to prioritize the right enhancements, reduce waste from underused functionality, and ensure that Salesforce is driving productivity, not just serving as a cost center. The result: faster time to value, higher user productivity, and a stronger ROI.

Question 2

We’ve invested heavily in Salesforce, but adoption is lagging. How can Pendo help?

Accepted Answer

Pendo drives adoption by meeting users where they are—inside Salesforce. Through in-app guidance and onboarding experiences, users learn workflows as they go, without relying on outdated manuals or repetitive training sessions. Pendo’s segmentation also allows messaging to be targeted by role, team, or usage behavior, ensuring every user gets the support they need to adopt features effectively.

Question 3

Our Salesforce teams are overwhelmed with support requests. Can Pendo reduce this burden?

Accepted Answer

Yes. Pendo empowers Salesforce admins and support teams with self-service tools that reduce repetitive tickets. Instead of answering the same “how do I…?” questions over and over, teams can deploy no-code in-app walkthroughs and contextual tooltips. This lowers support volume, frees up resources, and enables admins to focus on strategic projects—not just firefighting.

Question 4

Can Pendo help us ensure compliance and process adherence in Salesforce workflows?

Accepted Answer

Absolutely. With Pendo’s in-app guidance and analytics, you can enforce critical business workflows by guiding users step-by-step and monitoring whether processes are followed. If users deviate from a compliance-sensitive flow—or if a step is consistently skipped—Pendo surfaces that insight quickly, allowing for real-time corrections and governance. That’s a huge win for mitigating operational and compliance risk.

Question 5

How does Pendo align with our company’s broader digital transformation goals?

Accepted Answer

Pendo acts as a force multiplier across your tech stack by increasing the value of enterprise software—starting with Salesforce. It turns passive users into power users, surfaces the real friction points in your workflows, and enables rapid iteration without engineering dependencies. More importantly, it empowers teams—product, support, marketing, operations—to collaborate on user success, driving cross-functional alignment and business agility.

Question 6

We have multiple teams using Salesforce differently—how does Pendo support cross-functional optimization?

Accepted Answer

Pendo helps leaders understand not just whether Salesforce is used, but how it’s used—by role, region, or team. This granular visibility enables you to compare workflows across departments, identify outliers or inefficiencies, and tailor solutions to specific segments. It also gives a common language for product, sales, support, and operations teams to collaborate on improvements that make an impact.

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