- Acceptable Use Policy
- Appendix SR
- Authorized Subprocessors
- Data Processing Addendum – January 2024
- Data Processing Addendum
- Data Processing Addendum – August 2022
- Mind the Product Professional Services Agreement
- Orchestrate Supplemental Terms Addendum
- Pass-Through Terms of Use
- Pendo Product Research Feedback Agreement
- Pendo Software Services Agreement
- Pendo Professional Services Addendum
- Pre-Signed Data Processing Addendum
- Terms of Use
Appendix SR
This Appendix SR (“Appendix”) supplements and is incorporated into the applicable Software Services Agreement or similar (“Services Agreement”) and the Order Form(s), including any materials incorporated by reference therein (together, the “Agreement”) entered into by and between the Customer named therein (together with its Affiliates, “Customer”) and Pendo.io, Inc. (“Pendo”). In the event of a conflict between this Appendix and the Agreement, this Appendix shall supersede and control.
1. Acknowledgement.
b. This Appendix governs the use of the SR Services (defined below). The “SR Services” shall mean the products and services provided by Pendo, including APIs, which are referred to as “Session Replay” as noted in the Order Form and as distinguished by other products provided by Pendo.
2. Access Grant.
3. Use Restrictions and Acknowledgments.
b. Customer acknowledges and agrees that, as between Pendo and Customer in relation to the SR Services,
ii. Pendo has no direct relationship with Customer’s End User.
c. Customer will not use the SR Services, nor allow access to it, in a manner that circumvents or exceeds Customer’s use as set forth in the Agreement, including the applicable Order Form.
d. In respect of the SR Services, Customer will promptly notify Pendo if it violates or reasonably suspects that it violates this Appendix.