Integration

Pendo + Totango

Totango_Logo_RGB_300dpi

Kategorien

CS/Support

Art

Partner-built

Direction

Data Out

What is it?

By integrating Pendo and Totango, businesses can break down silos between Product and CS, taking usage data to the next level and driving more valuable customer interactions. Sync daily product usage data without lifting a finger and reach your customers at the right time with the right message by triggering automated actions and customer communications based on user activity.
Proactive Customer Success
Alerting Customer Success teams when a customer’s usage drops, enabling proactive support and churn reduction
Tailored onboarding
Creating customized onboarding based on product usage data, leading to improved feature adoption
Data-driven product development
Using usage data and feedback to guide future product development
Intelligent upselling
Offering timely upsell opportunities based on understanding a customer's product usage patterns

Who is it for?

  • Product teams who want to collaborate with CS to effectively drive product and feature adoption
  • CS teams who want a 360-degree view of their customers, including product usage data, to better help their customers achieve desired outcomes
  • CS operations teams who want to use product usage data to trigger automation and report on customer health holistically

Why is it awesome?

  • Holistic customer view: Merges product usage data with customer success metrics for a 360-degree customer perspective
  • Enhanced collaboration: Fosters teamwork between product and customer success teams with shared data and insights
  • Operational efficiency: Automates product data sync and action triggers to reduce manual work
  • Customer retention: Allows proactive identification of potential issues and personalized interactions, boosting customer satisfaction and retention

What's possible with Pendo + Totango

  • Product teams can optimize feature enhancements based on customer behavior and satisfaction data
  • Customer Success teams can predict and address at-risk customers, leading to improved retention
  • Marketing and Sales teams can customize communication and identify upselling opportunities based on real-time data

Requirements

  • Pendo admin access
  • A Pendo plan with API access
  • Totango admin access

Ressourcen