Agenda

Welcome

Join Pendo Co-founder and CEO Todd Olson as he kicks off Guide and shares details on the day's activities.

Think Again: The Power of Knowing What You Don’t Know

The past year has led us to rethink fundamental assumptions—where to work, how to manage remote culture and collaboration, whether to reimagine our strategy and our products or services. Yet too many leaders and employees are reacting to events instead of proactively looking for opportunities to think again. Organizational psychologist Adam Grant has spent the past decade studying this problem at organizations ranging from the NBA to Pixar to NASA, and he finds that the very skills that make us good at thinking and learning can make us worse at rethinking and unlearning. Building on his new book, Think Again—which has been called “a must-read” by Bill and Melinda Gates and “brilliant” by Nobel Prize winner Daniel Kahneman—Adam examines how we can update our own opinions, open other people’s minds, and build a learning organization in which people know what they don’t know and are eager to improve on the status quo. His eye-opening evidence and entertaining delivery will leave you determined to never again say “that’s the way we’ve always done it.”

When software is the workplace: Adapting to the future of work

Work today happens in software. These apps are how employees connect with colleagues, customers, and their company as a whole. Join Tatyana Mamut, SVP of New Products at Pendo, as she discusses trends in the digital workplace and how improving the employee experience with software is table stakes for leading companies. She’ll share Pendo’s product vision for driving employee productivity, engagement and compliance today and in the future.

Intermission

Work Reimagined

The “workplace” is not dead, it's just different. Today, the workplace is really a mindset supported by technology. But workplace design hasn’t caught up to new workforce expectations, and the pandemic has only acted as an accelerant to change. Join Nick de la Mare, Managing Director and North America lead at Fjord, part of Accenture Interactive, as he shares how organizations need to embrace a wholesale reinvention of the working model.

Transforming our business in the age of COVID and beyond

Essity’s Professional Hygiene is the world’s largest supplier of products and services in the professional hygiene market, seemingly not an obvious candidate for digital transformation. But for this business unit, enabling a global workforce of thousands meant meeting their users where they are. Debbie Wiggins will share how her team implemented Pendo to offer continuous guidance and support to a truly remote workforce at a time of ever-increasing demands.

Pendo product spotlight

Join us to see Pendo in action! Pendo’s digital adoption solutions simplify complex user experiences by bringing automated, personalized guidance to your employees within the software applications they use for work. Just-in-time resources help teams increase productivity and improve compliance, step-by-step guides boost your training efforts, and comprehensive analytics help you understand application usage and behaviors.

Speed networking

Meet forward-thinking peers working on digital adoption and transformation in these short speed networking sessions. Get automatically matched with another attendee for 6-minute conversations and learn how other companies are thinking about the employee experience with software.

Building The Dynamic Workplace

Has the pandemic changed how work is done forever? Will remote work become the new normal? Have we reached an inflection point ripe with opportunities for workplace innovation? TrueCar’s John Foster will explore these questions and discuss how we can embrace this seismic shift in business to create sustainable, high performance workplaces that align with research on what motivates people and how to best support them in delivering their best work.

Finding the 4th dimension: placemaking in the hybrid future workspace

Join us for a lively conversation where we’ll explore how the tech stack and talent systems are transforming the future of work.

Closing remarks

Wrap up the day with Tatyana Mamut as she pulls together the learnings from Guide and provides insight into what actions you can take next to ensure your organization is creating a digital workplace as its new normal.