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Pendo vs. WalkMe: How do they compare?

WalkMe guides users through apps. Pendo transforms how users interact with them.

WalkMe offers digital adoption guidance for existing software applications, with a focus on employee workflows. Pendo provides a powerful and holistic approach that combines user analytics, actionable insights, and in-app messaging to both understand and improve software experiences at scale.

Put Pendo to the test

One unified platform from the start

Unlike WalkMe’s disjointed tools and complex integrations, Pendo's unified, intuitive platform combines analytics, segmentation, and in-app guidance in a single cohesive solution. What does this mean for Pendo customers? Faster implementation, less complexity, and measurable impact all in a single tool.

WHY COMPANIES CHOOSE PENDO OVER WALKME

01 Uncover root issues, not surface-level symptoms

WalkMe provides reactive, overlay guidance to influence user behavior to solve known issues in the software stack. But WalkMe lacks deep, cross-application analytics to uncover broader, underlying issues in employee workflows and usage patterns.

Pendo’s combination of robust analytics (Portfolio View, Paths, and Workflows), feedback capabilities, and Session Replay provide deep visibility into exactly where users encounter friction, enabling targeted improvements rather than superficial fixes.

Companies leveraging Pendo achieve lasting changes in user behavior, significantly reducing workflow friction and enhancing overall productivity.

„Uns geht es darum, auf die Details zu achten. Wir wollen immer die richtigen Dinge auswählen, an denen wir arbeiten können. Pendo hilft uns dabei.“

Becky Banasik, VP of Customer Success at Cision

Read Cision's story

02 Faster deployment, faster value

WalkMe implementations are complex, service-heavy, and typically take over six months to complete, delaying business impact and driving higher ownership costs.

Pendo’s easy, no-code, AI-based tagging deployment means you can implement quickly. Get actionable insights and tangible improvements with minimal overhead.

Organizations adopting Pendo experience accelerated return on investment, reduced operational costs, and faster time-to-value.

“Pendo has created an efficient scenario whereby we can set these trials up quickly. Since launch, we’ve saved an hour of effort for each trial and were able to redeploy those saved hours to a consultant team focused on more strategic tasks.”

Alex Reilly, Senior Customer Success Manager at Infor

Read Infor's story

03 Real AI-driven insights, not just suggestions

WalkMe’s generative AI (WalkMe X) offers contextual suggestions, but lacks predictive analytics or machine learning, limiting its capability to proactively address user behavior issues.

Pendo’s purpose-built AI leverages predictive analytics and machine learning, grounded in validated quantitative and qualitative data, providing deeper insights and proactive recommendations.

Companies using Pendo leverage predictive insights to proactively address issues, optimize workflows, and significantly enhance user adoption and productivity.

"To us, Pendo’ing means solving user pain points around guidance tracking, experimentation, or awareness. We also build analytics into every single user story that we write—so there’s always a component of tracking metrics we build in through Pendo.”

Vinay Shukla, Product Manager at Thomson Reuters

Read Thomson Reuters's story

04 Future-proof innovation, built for scale

With its recent acquisition by SAP, WalkMe risks slowed innovation and prioritization challenges, focusing on merging technologies rather than driving new value for users.

Pendo remains independently driven and continually innovating at scale. From day one, Pendo has been specifically designed to support complex enterprises without cumbersome integrations or slowed development cycles.

Enterprise customers using Pendo achieve ongoing innovation, consistent operations, and enhanced scalability (without sacrificing agility).

"People can see that we are continually innovating and listening to feedback and building new stuff every week and every month. Pendo is one of the tools that really enables us to do that.”

Josh Todd, Principal Product Manager at TUNE

Read TUNE's story

Pendo vs. WalkMe:

Key Capabilities Comparison

What your business needs

Benutzeranalysen

Deep, cross-application analytics (Portfolio View, Paths, Workflows)

Limited cross-app analytics, no retroactive data

Deployment speed

Rapid, no-code implementation

Complex, service-intensive, lengthy implementation

AI capabilities

Predictive and proactive analytics

Generative, contextual suggestions only

Platform integration

Single unified platform

Multiple disjointed tools and interfaces

Innovation and agility

Independent innovation at scale

Slowed innovation post-SAP merger

Why companies switch from WalkMe to Pendo

$1.2M

saved from product team efficiencies

$1.1M

in savings from more efficient user onboarding

50 %

increase in the speed of software adoption and onboarding

$1.3M

in increased productivity as a result of continuous improvements based on user feedback, insights, and analytics

80 %

reduction in support tickets submitted

Source: The Total Economic Impact of Pendo

“

With Pendo, we no longer request data from the [business intelligence] engineers and other resources. We are completely done. That has gone from a regular occurrence to zero.”

UX Director, Technology

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